Help Center

How does Zamrud work?

You pick products from our UAE catalog, set your own selling price and share them with your customers. When an order comes in, we pack and deliver it from our own inventory. You keep the profit. See the full process on How it Works.

How do I create an account?

Go to Create Free Account, choose your account type and fill in your details. You will be asked to verify your email.

How do I log in?

Use the Log in page with your email and password. After logging in you are taken to your dashboard automatically.

How much does it cost?

You can see our plans on the Pricing page.

What is the Agency Program?

A program for partners who want to scale with higher tiers and extra benefits. Read more on the Agency Program page.

How long does delivery take?

We deliver from our own UAE warehouses, typically within 1–2 days.

When do I get paid?

Profits are paid out weekly for delivered orders, after the return period has ended.

A product arrived damaged or wrong

Please read our Refund Policy and then contact us with your order number and photos.

Still need help?

Reach our team on the Contact page.