Terms of Service

These Terms of Service govern your use of the Zamrud UAE platform (“Zamrud”, “we”, “us”). By creating an account or using our services, you agree to these Terms.

1. Our service

Zamrud provides a dropshipping platform supplied from our own UAE inventory. Registered members can browse our catalog, place orders for fulfilment and delivery to their customers, and, where eligible, join our Agency Program.

2. Accounts

• You must provide accurate information and keep your login details confidential.
• You are responsible for all activity under your account.
• Account types (Dropshipper, Agency, Staff) have different permissions. We may suspend or close accounts that misuse the platform.

3. Orders, pricing and payments

• Product costs, suggested retail prices and fees shown on the platform are in AED and may change without notice. The price at the time you place an order applies.
• You set your own selling price to your customers. Your profit is the difference between your selling price and our product cost plus applicable shipping and fees.
• Payouts of earned profit are processed on the schedule shown in your dashboard, after the relevant order has been delivered and any return period has ended.

4. Your responsibilities

• You are responsible for your own marketing, customer communication and compliance with UAE laws.
• You must not sell prohibited items, make misleading claims about products, or use the platform for fraud or unlawful activity.
• You must provide correct delivery details for each order.

5. Agency Program

Agency partners may be eligible for tier benefits and commissions as described on our Agency Program page. Tier requirements and benefits may be updated from time to time.

6. Returns and refunds

Returns and refunds are handled according to our Refund Policy.

7. Limitation of liability

To the fullest extent permitted by law, Zamrud is not liable for indirect or consequential losses, including lost profits or lost sales, arising from your use of the platform. Our total liability for any claim is limited to the amount you paid us for the order concerned.

8. Changes and termination

We may update these Terms from time to time; continued use of the platform means you accept the updated Terms. You may close your account at any time. We may suspend or terminate accounts that breach these Terms.

9. Governing law

These Terms are governed by the laws of the United Arab Emirates.

10. Contact

Questions about these Terms? Visit our Contact page.