Privacy Policy

This Privacy Policy explains how Zamrud UAE collects, uses and protects your personal information when you use our platform.

1. Information we collect

• Account information: name, email address, phone number, account type and password (stored in protected form).
• Order information: products ordered, delivery details of your customers (name, phone, address) and order history.
• Payout information: details needed to send you your earnings.
• Technical information: basic device and usage data, and data stored in your browser to keep you signed in.

2. How we use your information

• To create and manage your account and process and deliver orders.
• To pay your earnings and provide customer support.
• To keep the platform secure, prevent fraud and improve our services.
• To send service-related messages about your account and orders.

3. Sharing your information

We do not sell your personal data. We share it only where needed to run the service, for example with delivery partners, payment providers and technology providers that host our platform, or when required by law.

4. Your customers’ data

When you submit an order, you give us your customers’ delivery details. We use them only to fulfil and deliver that order and handle related support. You are responsible for having a lawful basis to share this information with us.

5. Data security and retention

We use reasonable technical and organisational measures to protect your data. We keep information only as long as needed for the purposes above or as required by law.

6. Your rights

You can ask to access, correct or delete your personal data, or close your account, by contacting us through our Contact page.

7. Changes

We may update this policy from time to time. The latest version is always available on this page.