Refund Policy

We want every order to arrive as expected. This policy explains when returns, replacements and refunds apply.

1. When you can request a refund or replacement

• The item arrived damaged or defective.
• The wrong item or variant was delivered.
• The order was not delivered.

2. How to request

• Report the problem within 7 days of the delivery date through our Contact page.
• Include your order number and clear photos or video of the issue.
• We will review your request and reply as quickly as we can.

3. Not eligible

• Change-of-mind returns on used, opened or personalised items.
• Issues caused by incorrect delivery details supplied with the order.
• Customer unreachable or refusing delivery without a valid reason.

4. Outcome

If your request is approved, we will send a replacement or refund the product cost to your account balance. Approved refunds may reduce or reverse the related profit and any commission on that order.

5. Payouts

Profit on an order is paid after delivery and once the return window has ended, so refunded orders do not affect payouts already made on other orders.